Shipping policy
Shipping Policy
Shipping destinations
We currently provide shipping quotes for deliveries to the United States, Japan, and South Korea.
Shipping quote before payment
Shipping is not included in the displayed product price. Before payment, we will provide a written Shipping & Handling quote based on the destination, packed weight and dimensions, and currently available delivery services.
Shipping & Handling is a bundled charge and is not represented as the carrier's exact postage. It may include the current carrier or forwarding estimate, packaging materials, handling, payment-processing costs, and an approximately 10% contingency for carrier, fuel, exchange-rate, or repacking changes.
Quotes are valid for 72 hours. If the order details or delivery address change, a revised quote may be required before fulfillment.
How to order
- Add the items you want to your cart and note the product, SKU, variant, and quantity.
- Request a Shipping & Handling quote and provide the destination country, state or prefecture, city, postal code, and delivery-service preference.
- We will email the merchandise total and Shipping & Handling quote. After you approve it, we will create or update a draft order and send you a secure payment link.
Submitting a quote request does not place an order or reserve inventory. Payment is collected only after you approve the quote.
Order processing
Orders are normally prepared within 2-5 business days after full payment is confirmed. Orders are shipped from our warehouse in Qingdao, Shandong, mainland China.
Estimated delivery
The available service and estimated delivery time will be shown in your quote. Delivery times are estimates and can vary because of customs clearance, local carrier operations, public holidays, weather, or other events outside our control.
Customs, duties, and taxes
Import duties, taxes, customs-clearance charges, and other destination-country fees are excluded unless the written quote expressly states otherwise. When excluded, these charges are the customer's responsibility.
Address accuracy
Please check your delivery address before approving the quote. Customers are responsible for delays or additional costs caused by an incomplete or incorrect address.
Tracking and delivery issues
When tracking is available, the tracking number will be emailed after dispatch. If tracking has not updated for an extended period, or if a package arrives damaged, contact us at 15650570201@163.com with your order number. We will work with the carrier and provide an appropriate solution.